Support tickets
Every customer who needs help, by priority and how long they've waited, with incidents and what customers tell you.
See the Support tickets templateAI FOR CUSTOMER SUPPORT
Fast, friendly answers for every customer
Cadr answers customer questions on email, chat and WhatsApp with the real order or account in front of it, so customers get the right answer the first time and your team handles only what needs a person.
A WEEK WITH CADR
The questions that fill your inbox
Order updates, returns and account questions, answered properly at any hour.
Tomás Ruiz
Where's my order? It was due yesterday.
Where is my order?
Answered from the real order, with the day it arrives.
Tomás Ruiz
The jug arrived cracked.
Returns made easy
Damaged or wrong items sorted quickly, with a clear next step for the customer.
Ama Mensah
Do you deliver to Leeds on Saturdays?
Answers from your policies
Opening hours, delivery areas and warranty terms answered the way your team would.
Cadr
Priya, Tomás wants a refund after 30 days. The thread is attached.
The tricky ones handed over
Anything outside your policy goes to the right person with the whole story attached.
Hire an AI teammate for support
Give the support inbox to Nora. She works from her own address, knows your policies and hands anything unusual to the right person on your team.
Email, chat and WhatsApp
One teammate for every channel your customers use.
Checks before answering
Looks up the order or account first, so customers get facts.
Paced like a person
Replies arrive after a few minutes, the way a good member of staff would answer.
READY-MADE TOOLS
Your support desk, ready to use
Every ticket in one place, filled from your help inbox and WhatsApp as messages arrive.
YOUR TOOLS
Works with the tools you already use
EVERY TEAM
One workspace for the whole business
Give every customer a quick, accurate answer
Connect your support inbox and let Cadr answer the next question in minutes.