Queue
- Headline figures
- Board of tickets
- Tickets by channel, last 30 days
- Waiting longest for us
TEMPLATE · SUPPORT
Support tickets template
Every customer who needs help, by priority and how long they have waited, with incidents and what customers tell us. Add it to your workspace and it starts with your own data.
Support ticketsExample data
| Subject | Status | Assignee | Received on |
|---|---|---|---|
| Can't download invoices as PDF | Open | Ola Adeyemi | 31 Oct |
| Card payments failing for everyone | Solved | Kofi Asante | 26 Oct |
| How do I add a second staff member? | Solved | Ola Adeyemi | 29 Oct |
| Charged twice this month | Waiting | Kofi Asante | 30 Oct |
| Booking reminders go out at 3am | Open | Ola Adeyemi | 28 Oct |
WHAT'S INSIDE
Laid out and ready on day one.
5 pages your team opens every day, each with the views it needs.
All tickets
- Table of tickets
- New tickets by week
- Tickets by type, last 30 days
Incidents
- Incidents
- When something breaks for many
Feedback
- Headline figures
- Board of feedback
- Feedback by topic
- Latest complaints
Log one
- Log a ticket
- Log feedback
FILLED FROM YOUR APPS
Starts with your own data.
When you add it, pick where its records come from. Cadr brings them in and keeps the tool up to date as new ones arrive.
Tickets from your help inbox
Every customer who writes to the support address, one ticket per conversation.
Tickets from WhatsApp
Customers who message the business number for help.
Tickets your AI employees handled
Customer emails Cadr's AI employees answered, from Cadr's own inbox.
Feedback from email and WhatsApp
Praise, ideas and complaints customers sent, in their own words.
ON YOUR DASHBOARD
Its numbers, where you look first.
Add the tiles that read this tool to your dashboard, and they follow every change your team makes in it.
Open tickets by priority and age
9Open
1Urgent
7 daysOldest
First reply time
2.8 hFirst reply, this week
75%Within 4 hours
What customers say
3.6 of 5Average rating
4Complaints
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Add it to your workspace, choose where its data comes from, and your team can work in it today.